Customer Service at Nordstrom a Way to Mitigate Potential Conflict
Case 2, Chapter 13: Customer Service at Nordstrom: A Way to Mitigate Potential Conflict. All case documents must strictly adhere to APA formatting and style which is explained more thoroughly in the following section. APA Requirements: Make sure to follow the basic APA page format for your cases. Basic APA requirements require the use of: 1. One-inch margins all around the document 2. Times New Roman Font that is 12-point size 3. Consistent double- spacing throughout the document between all items including headings and paragraphs. There is no extra white space in an APA document 4. A “Reference” section (do not use “Works Cited”, “Bibliography”, “Sources”, or any other heading titles) 5. Standard essay type formatting with indented first line in paragraphs 6. Headings and sub-headings to break up your case analysis such as Introduction or Background, Current Issues or Analysis, Recommendations or Conclusion, and Reference section (use one or the other of the aforementioned headings…not both; case analyses are not presented in question and answer layout) 7. A minimum of five citations in the case analysis assignment with a minimum of one direct quote 8. A minimum of three sources in the Reference section (one is the textbook) and be
sure to list your sources in the Reference section You are expected to use proper writing techniques and correct course terminology in your answers.
Customer Service at Nordstrom: A Way to Mitigate Potential Conflict.
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