Discuss the findings of the interviews and show the ratings of the four hotels from Booking
Findings:
This part is going to discuss the findings of the interviews (see file interviews), and show the ratings of the four hotels from Booking.com. As for the interviews findings, we are going to discuss the findings based on the interviews questions (see file interviews) which are: kinds of training, choice of training programs, skills that the hotel is keen for employees to have, numbers of front desk training’s programs, performance measurement methods, and the expected outcomes of the training programs. And try to connect the findings with the literature review (see literature file).
Analysis:
In this part we are going to discuss the written reviews of the hotels guests’ (see file analysis). We are going to show that the high numbers were because of the effective training programs. And hotel D have low scores because of un effective training programs, and we will recommend hotel D of considering employees training if they want to increase their customers’ satisfaction and maybe suggest some training methods form the other hotels (A, B, or C) or from the literature review.
Answer preview for Discuss the findings of the interviews and show the ratings of the four hotels from Booking
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