How do you think auto companies could effectively use business process engineering tools such as total quality management and Sigma Six quality programs to reduce defects
How do you think auto companies could effectively use business process engineering tools such as total quality management (TQM) and Sigma Six quality programs to reduce defects? In recent years, major auto companies have had to recall millions of cars because of defects. Use the Internet to determine the reasons for these quality problems.
STUDY MATERIALS
Textbook Readings and Activities
Read Chapters 10, 11, and 12 in Thompson, Crafting and Executing Strategy.
Review the chapter PowerPoints:
Chapter 10 PowerPoint (https://drive.google.com/file/d/11BPmw0gYCnPSBYQ54HyWsuJvevCmDohg/view)
Chapter 11 PowerPoint (https://drive.google.com/file/d/1BmSwLICYvZo-A6LSiI_9LhOiTjKiuhOI/view)
Chapter 12 PowerPoint (https://drive.google.com/file/d/1Jh__h-c9wdSxkWxD-YTIvcMqu0DS3n5N/view)
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